Shipping policy
We ship all orders via USPS at 3PM each day. Once processed, your order will be shipped via USPS.
Shipping Options
USPS Retail Ground-Delivery in 2-8 business days for non-urgent and oversized packages (Zone restrictions may apply)
USPS First-Class Mail ParcelDelivery in 1-3 business days for envelopes and small packages weighing up to 13 oz
USPS Priority Mail- Delivery in 1, 2, or 3 business days
USPS Priority Mail Express- Overnight delivery to most U.S. locations
International Shipping Options
USPS First-Class Package International Service- Delivery time based on destination
USPS Priority Mail International- Delivery in 6-10 business days
USPS Priority Mail Express InternationalDelivery - in 3-5 business days
USPS Global Express Guaranteed (GXG)Delivery- in 1-3 business days
Delivery Time
For US Orders: Normally takes 2-7 business days
For International Orders: Usually takes 8-14 business days.
Shipping Policies
All delivery times are estimated from the time your order leaves our processing center.
Domestic Orders
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We can not be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at customerservice@bellemaynaturals.com the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.
Order Processing Time
Please allow 3 business days to process your order, all orders processed after 5 pm will be considered next business day order (except holidays and weekends). Shipping is usually 2-3 business days. Orders submitted on weekends will process that next 2 business days.
All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center.
Incorrect Shipping Information
If a package is returned to Bellemay Naturals LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Bellemay Naturals LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages
Bellemay Naturals LLC is not responsible for lost or stolen packages once address has been confirmed for delivery. Upon inquiry, Bellemay Naturals LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Damaged Product and Incorrect Orders
Bellemay Naturals LLC is not responsible If you receive damaged product or an order that you feel was processed or filled incorrectly, you must contact us by phone or email within 30 days of placing your order.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Out of Stock Items
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.
Out of Stock Items
Bellemay Naturals LLC stands behind the products we sell. If there is any discrepancy with your order please contact us via email or phone by 9am Eastern Time the next business day. Once an order has been shipped it cannot be changed or cancelled. Please contact us with any questions or concerns at 404-439-9296 or customerservice@bellemaynaturals.com. To obtain a refund, simply return all bottles (unused) with a note containing your name and address to:
Bellemay Naturals
P O Box 44321
Atlanta, GA 30336